Shipping Policy

Thank you for shopping with Njikoka Fashions LLC. We want your new clothes to reach you quickly and safely. Please read our shipping policy below.

Order Processing Time

• Orders are processed within 1-2 business days after payment is confirmed.
• Orders placed on weekends or public holidays are processed on the next business day.
• During sales and festive seasons (e.g., Eid, Black Friday), processing may take up to 3-4 business days.
• You will receive an email confirmation once your order is placed, and a second email with tracking details once it ships.

Order Tracking

Once your order has shipped, you will receive a tracking number by email and/or SMS. You can use it on our courier partner’s website to follow your parcel. You can also track your order from My Account > Orders.

Customs, Duties & Taxes (International Orders)

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping fees.

Incorrect or Incomplete Addresses

Please double-check your shipping address before placing your order. We are not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address. If a parcel is returned to us, we can reship it once the customer pays the shipping fee again.

Delayed, Lost, or Damaged Orders

• If your order has not arrived within [10] business days of shipping, please contact us.
• If your parcel arrives damaged, take photos of the package and items and email us within 48 hours of delivery so we can make it right.
• If a parcel is confirmed lost by the courier, we will either send a replacement or issue a full refund.

Order Changes & Cancellations

Orders can be changed or cancelled within 12 hours of being placed, as long as they haven’t been shipped. Contact us immediately at the details below.