Return & Exchange Policy
At Njikoka Fashions LLC, we want you to love what you ordered. If something isn’t right, we’re here to help. Please read our return and exchange policy below.
Return Window
- You may request a return or exchange within 7 days of receiving your order.
- To be eligible, items must be unworn, unwashed, and unaltered, with all original tags and packaging intact.
- Proof of purchase (order number or invoice) is required.
Eligible Items
Items can be returned or exchanged if:
- You received the wrong item, size, or color
- The item is defective or damaged
- The item doesn’t fit (size exchange)
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned or exchanged:
- Innerwear, lingerie, socks, and swimwear
- Face masks, scarves, and accessories (unless defective)
- Items marked Final Sale or Clearance
- Customized or tailored items
- Items that have been worn, washed, altered, or have perfume, stains, or odors
- Items without original tags
Size Exchanges
- Size exchanges are subject to stock availability.
- If your size is unavailable, you may choose a different item of equal value, or receive store credit or a refund.
- The first exchange is free of charge for the customer. Further exchanges will incur shipping fees.
Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery with your order number and clear photos.
- We will arrange a free pickup and send a replacement, or issue a full refund.
How to Request a Return or Exchange
- Email us at [email protected] or calls us at 301-968-0567 with your order number.
- Tell us the item(s), the reason for return, and whether you’d like an exchange, store credit, or refund. Attach photos if the item is damaged.
- Once approved, we will share return instructions and the return address.
- Pack the item securely in its original packaging with tags attached.
- Ship the item back (or hand it to our courier if pickup is arranged).
Return Shipping Costs
- Change of mind or wrong size ordered: the customer pays return shipping.
- Our error (wrong, damaged, or defective item): we cover return shipping.
- Original shipping charges are non-refundable, except when the return is due to our error.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds are processed within 5-7 business days, to your original payment method.
- For Cash on Delivery orders, refunds are issued via bank transfer or store credit (your choice).
- Your bank or card issuer may take extra time to post the refund.
- Items that fail inspection (worn, washed, missing tags) will be sent back to you, and no refund will be issued.
Store Credit
You may choose store credit instead of a refund. Store credit is issued as a coupon code valid for 90 days and can be used on any future order.
Sale Items
- Sale items can be exchanged but not refunded, unless defective or damaged.
- Items bought with a discount code are refunded at the amount actually paid.
Cancelled Orders
Orders can be cancelled within 12 hours of placement, provided they haven’t been shipped. After shipping, the standard return policy applies.
International Orders
International customers are responsible for return shipping costs and any customs duties or taxes. Original duties and taxes are non-refundable.
